Due to the nature of personal care products, we cannot accept returns. Please contact us if you have any questions or concerns. If you are dissatisfied with your order in any way, we will gladly work with you to resolve the problem.
If you received the wrong item in error, please contact us immediately, we will gladly work with you to resolve the problem.
Please contact us within 24 hours of receiving your order if a product is missing or damaged. Missing items need to be reported as soon as possible in order to be investigated properly. Damaged items, please submit a minimum of 4 photos to us so that we may file a claim with USPS. *Any claims made after 7 business days will not be honored.*
BUYERS REMORSE: Cancellations may be made within 12 hours if an order has not been processed and/or shipped, then a refund will be given. If an order has been shipped, then refunds will only be given when the package is returned unopened, undamaged, with all contents inside, after contacting us first, minus shipping charges and a 20% restocking fee, and only after the return goods have been inspected.
BUBBLING SCRUBS & WHIPPED SOAPS: Settling may and will occur and appear to be less than full, this is the nature of the product. All whipped soaps and bubbling scrubs are packaged by weight and not by volume. Appearing less then full does not constitute a defective product and is not subject to replacement, refund or exchange.
LIP BALMS: The propel-repel mechanism in our tubes was made for a twist up use only, these are not like lipstick tubes that can be twisted up and then back down. Only twist out what is needed at time of use. Failing to do so can result in product being wasted and not being able to be twisted back into the tube. This is just the nature of the packaging and does not constitute a defective product and is not subject to replacement, refund or exchange.
When lip balms are shipped during hot weather, please take your lip balm and place in the fridge standing up before opening it. This will insure your lip balm cools down and settles back into the tube. Should you open your lip balm before doing this and it should leak, spill, or become damaged, As noted above, this too does not constitute a defective product and is not subject to replacement, refund or exchange.
LOTIONS: Please store in a cool place and out of direct light. If you live in a hot climate or during summer months lotion may arrive slightly liquid, place into the fridge for about 15 to 30 minutes and the lotion should go back to normal. Settling may occur during shipping. All lotion jars are filled by *weight* and not by volume.
PLEASE NOTE! The jars are filled by *weight*, not volume, therefore the product may not fill all the way to the top of the jar. Settling of lotion WILL occur during shipping and appear to be less than full. This is not a defect and as noted above, they are filled by weight, not volume. This does not constitute a defective product and is not subject to replacement, refund or exchange.
Scents that contains vanilla notes such as pumpkin, cake, marshmallow, etc may discolor lotion over time to a tan, yellow, brown or even a pink color. This is completely normal and does not constitute a defective product and is not subject to replacement, refund or exchange. Certain fragrance and essential oils may alter the color of our lotions as well.
Please do not use on the face.
If any irritation occurs, please discontinue use.
Best when used within 6 months from date of purchase.
Variations in size, color, scent and form are expected in each and every product and does not constitute a substantial flaw in the product. Furthermore, should you be displeased with a scent, it is up to you, the buyer, to purchase samples that are offered, ahead of time to find which scent is right for you. Scents are a personal choice and what may be great for one may not be for another. We do not send a replacement nor refund for items based off of these reasons.
All sales are final. No exceptions.